Privacy Policy myez8 — Malaysian User Data Protection

Welcome to the myez8 Privacy Policy. This document explains in detail how myez8 ("we", "Platform", "myez8.org") collects, uses, stores and protects your personal information when you use the website, mobile app and all related services under the domain myez8.org.

Your privacy matters deeply to us. myez8 operates with full transparency, and we want every user to clearly understand their rights and how we manage the data entrusted to us. This policy has been drafted in accordance with the provisions of Personal Data Protection Act 2010 (PDPA) Malaysia and applicable international standards.

This Privacy Policy applies to all myez8 users in Malaysia, including unregistered website visitors, registered members, and any individual who interacts with our platform through digital channels. This Policy is read together with our Terms and Conditions and Responsible Gaming Policy to form a comprehensive user protection framework.

We update this Privacy Policy from time to time to reflect changes in legislation, industry practices or how we handle data. Any material changes will be communicated to you via an in-platform notice or your registered email at least 7 days before taking effect.

Myez8 only collects data that is strictly necessary to provide our users with a safe, fair, and quality service. The data we collect falls into several key categories:

Identity Data (Registration Information):

• Full name as shown on official identification documents
• Date of birth for age verification (18 years and above)
• An active Malaysian mobile phone number
• A valid and active email address
• Full address including postcode and state
• MyKad or passport number for the KYC process

Financial and Transaction Data:

• Bank account number or digital wallet details for processing deposits and withdrawals
• Deposit and withdrawal transaction history
• Betting records and gaming activity
• Account balance and fund movements

Technical and Usage Data:

• IP address and approximate location information
• Device type, operating system and browser used
• Access log data and platform usage timestamps
• Session cookies and user preferences stored locally

Every piece of data we collect has a clear and legitimate purpose. myez8 uses your personal data solely for the following purposes:

• Identity Verification and KYC: Ensuring every user is aged 18 and above and verifying their true identity to prevent fraud, money laundering, and platform abuse.
• Transaction Processing: Processing deposits and withdrawals quickly and securely using your preferred payment methods such as FPX, DuitNow, Maybank, CIMB, and digital wallets.
• Gaming Services Provision: Providing access to Live Casino, Sports Betting, bingo, the Game Lobby, and all other platform content based on your preferences and history.
• Customer Support: Helping resolve inquiries, complaints, and technical issues more efficiently when our team can refer to your account information.
• Security Monitoring: Detecting and preventing fraudulent activity, unauthorized access, and security breaches through behavioral analysis and usage pattern monitoring.
• Legal Compliance: Meeting the reporting and record-keeping obligations required under applicable Malaysian law.
• Platform Improvement: Analyzing usage patterns in aggregate (without identifying individuals) to improve platform performance, interface, and overall experience.
• Account-Related Communications: Sending important notices related to your account, including transaction confirmations, security alerts, and policy updates.

Myez8 does not sell, rent, or trade your personal data to any third party for commercial purposes. However, there are limited situations where we need to share certain information with carefully selected parties:

• Payment Service Providers: Financial institutions, FPX processors and digital wallet providers that process your transactions are bound by strict confidentiality agreements and only receive the data necessary to complete those transactions.
• Game Software Providers: Our game provider partners may receive minimal game session data to ensure a smooth gaming experience and the resolution of any outcome disputes.
• Statutory Authority: myez8 will disclose required information when compelled by a court order, directive from the MACC, BNM, or any legitimate authority under Malaysian law.
• Technical Service Providers: Cloud computing, cybersecurity, and technical support companies involved in our platform's operations are bound by strict data processing agreements and are not permitted to use your data for any other purpose.

In all data sharing cases above, myez8 ensures that the receiving party maintains a level of data protection equal to or higher than our own standards. Every data sharing agreement is regularly audited by our compliance team.

Myez8 continuously invests in the latest cybersecurity infrastructure to keep your personal data safe from increasingly sophisticated threats. The key security measures we implement include:

• 256-bit SSL/TLS Encryption: All communications between your device and myez8's servers are secured with the same industry-grade encryption used by leading banking institutions.
• Two-Factor Authentication (2FA): Users are encouraged to activate 2FA via SMS or an authenticator app for an added layer of security on login and withdrawals.
• Real-Time Threat Monitoring: Our security system monitors every login attempt, transaction pattern, and account activity around the clock to detect and block suspicious activity immediately.
• Hashed Password Storage: Your password is never stored in plain text — we use a strong hashing algorithm with a unique salt for each account.
• Regular Security Audits: Penetration testing and security audits are conducted regularly by accredited independent cybersecurity firms.

You also play an important role in keeping your account secure. Make sure your password is strong and unique, never share your login credentials with anyone, and always log out after using a public or shared device.

Myez8 uses cookies and similar technologies to enhance platform functionality, understand how users interact with our site, and ensure a smoother, more personalised experience.

Types of cookies we use:

• Session Cookies: Temporary cookies that are automatically deleted when you close your browser. They are essential for maintaining your login status and session preferences while browsing the platform.
• Persistent Cookies: Stored on your device for a defined period to remember preferences such as language, display theme and other settings so you do not need to reconfigure them each time.
• Analytics Cookies: We use internal analytics tools to understand platform usage patterns in aggregate, without identifying individuals. This helps us improve performance and user experience.
• Security Cookies: Used to detect suspicious login attempts and protect your account from cyber threats such as CSRF and session hijacking.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by myez8. All requests relating to these rights will be processed within 14 working days:

To exercise any of the above rights, please contact our privacy team via live chat within the platform or our support email. We may require identity verification before processing your request to ensure the security of your data.

Myez8 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Malaysian law. The following are our data retention guidelines:

• Active Account Data: Retained for the duration your account remains active on myez8 plus any additional period required after account closure.
• Financial Transaction Records: Retained for a minimum of 7 years from the transaction date in accordance with Malaysia's financial reporting requirements and anti-money laundering laws.
• KYC Documents: Retained for 5 years after account closure or termination of the business relationship, subject to periodic review.
• Security and Access Logs: Retained for 12 months for security monitoring and dispute resolution purposes.
• Marketing Data (with consent): Retained until you withdraw consent or request deletion, whichever comes first.
• Live Casino Game Recordings: Retained for 90 days for gaming dispute resolution purposes.

Myez8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or improvements in how we protect user data.

When a material change occurs, we will:

• Displaying a clear notice on the myez8 platform homepage at least 7 days before changes take effect
• Sending notification emails to all registered users with an active email address
• Updating the "Last Updated" date at the top of this document
• Retaining previous versions of this policy in an archive accessible upon request

Continued use of the myez8 platform after the effective date of any changes will be considered as your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account and request the deletion of your personal data in accordance with the procedures set out in Section 7.

If you have any questions, concerns or requests regarding this Privacy Policy or how we manage your personal data, the myez8 privacy team is ready to assist you through the following channels:

• Live Chat: Available 24/7 directly within the myez8 platform — the fastest way to get an immediate response
• Privacy Email: [email protected] — for formal enquiries or data rights requests
• FAQ Page: Visit FAQ section us for answers to the most frequently asked questions

All privacy-related enquiries will be responded to within 3 working days. For formal requests regarding data rights such as access, correction or deletion, the processing period is up to 14 working days from the date of receipt of the completed request.

Myez8 takes every privacy complaint seriously. If you are not satisfied with our response, you have the right to file a complaint with the Department of Personal Data Protection Malaysia or the relevant authority.